Since its inception, the National Quality Dealer has come to embody all that it means to be a dealer who is committed to quality, excellence, outstanding customer service, and to making their community a better place for everyone.
Guidelines as recommended by the National Independent Automobile Dealers Association to assist our national selection committee in making their selection of the NIADA Quality Dealer of the Year.
The basic qualifications for a Quality Dealer Nominee should be:
SERVICE TO INDUSTRY – “It is my belief: “Every man owes a portion of his time and money to that industry or business from which he derives his livelihood.”
Candidates should meet the following criteria:
- Be a member of NIADA in good standing and of the age 18 or older.
- Support their respective state association through his/her dedicated service.
- Support the NIADA through his/her dedicated service.
- Demonstrate a willingness to be helpful in performing Association duties when asked by the various state and national association leaders.
- Display a willingness to serve the Used Motor Vehicle Industry through helpful service to fellow dealers by sharing his/her knowledge, talent and experience.
- Willingness to make a commitment to attend their respective annual state and national Conventions.
- Have the necessary credentials to compete at the national level, since he/she will be representing their state association in a national competition.
OUTSTANDING BUSINESS OPERATOR – Dealer should be committed to offering exceptional services to customers, both during and after a sale. Always maintains the highest standards as they relate to employee and business associate relations. Dealer should be highly respected and enjoy a good personal and business reputation within their local community.
Candidates should meet the following criteria:
- Have a minimum of five (5) years experience as a successful licensed independent dealer and member of their respective state association and NIADA for a period of no less than three (3) years. The candidate must be the ‘Dealer Principle’ or listed as the President of the dealership corporation.
- Have a sanction free record with the state DMV and/or state licensing agency – have no outstanding or unanswered complaints with the Better Business Bureau or Consumer Affairs division of the state Attorney General’s office.
- Candidate’s dealership operation should reflect pride of ownership and offer an attractive appearance of facility, grounds and inventory.
- Candidates should have an outstanding reputation of good customer relations and the handling of customer complaints in an expedient manner.
- Operate his/her business in accordance with the NIADA Code of Ethics.
- His/Her dealership operation should be a credit to the independent dealer community of their respective state and the Used Motor Vehicle Industry as a whole.
- Candidates should furnish several customer and employee testimonial letters, as well as business and personal letters of recommendation.
- Extra thought should be given to those candidates who are NIADA “Certified Master Dealers”.
COMMUNITY SERVICE – Affiliations and involvement in community affairs.
Candidates should be involved in the affairs of his/her local community.
Note: It is beneficial to all concerned for successful business owners to give something back to the community in which they develop their businesses and earn a living.
Additionally, experience has shown there is a great deal of satisfaction and personal reward in the giving of time, talent and money to worthwhile causes within our communities.
EXCLUSIONS: If a dealer/dealership has previously been awarded NIADA Quality Dealer of the Year, that dealer/dealership shall be ineligible to receive the award a second time.
Download the Quality Dealer Award Nomination Application
2021 QUALITY DEALER OF THE YEAR
GAYLORD SALES & LEASING
Congratulations, Tim and Betty Gaylord, your commitment to our industry is second to none. The example you have set for quality, excellence, outstanding customer service, and making our community a better place is one we all strive to follow.
Past Quality Dealers
2021: Gaylord Sales & Leasing – Aurora
2019/20: Red’s Auto and Truck – Longmont
2018: Stan’s Auto Sales – Westminster
2017: Southwest Motors – Colorado Springs
2016: TSG Auto – Parker
2015: More-Skinny Used Cars – Pueblo
2014: Nevada Auto Sales – Colorado Springs
2013: Charlies Auto and Truck Sales – Northglenn
2012: McCloskey Motors – Colorado Springs
2011: Herbie’s Auto Sales – Greeley
2010: Stan’s Auto Sales, Llc – Westminster
2009: AutoTrek — Littleton
2008: Ertle Bros. Discount Auto — Sterling
2007: Centennial Leasing & Sales — Denver
2006: Highline Motors — Ft. Collins
2005 Family Trucks and Vans –Englewood
2003: The Car Show — Colorado Springs
2002: Valley Motors — Englewood
2001: Big Jon’s Auto Sales — Longmont
2000: Smith Motors — Brighton
1999: Car-Tunes — Grand Junction